JOB TITLE:

Support Worker: Semi-Independent Accommodation

We are looking for a Support worker for our Semi-Independent Accommodation in the Croydon and

Sutton areas. Our support package is broadly aimed at preparing our young people to live

independently in the community post-18.

This position involves supporting vulnerable young people aged 16 – 21 living within a supported

accommodation. The right candidate must be caring, patient, well organised and self-motivated.

They must also have excellent time management and communication skills and with a strong desire

to help young people develop to their full potential. Possession of a driver’s licence is necessary, and

a car would be an advantage.

JOB DESCRIPTION

The right candidate will:

• Support our young people in gaining vital skills such as cooking, cleaning, maintaining a good level

of personal hygiene, shopping, budgeting, and so on.

• Support our young people in making important appointments, including health appointments and

accompany the young people on those appointments.

• Be responsible for safeguarding the young people within our care and understand how and when

to raise concerns.

• Take deliberate initiatives to develop appropriate relationships with young people, some of whom

may present with behaviours that challenge, so as to understand their needs and feelings and

respond to them accordingly.

• Build positive relationships with external agencies and stakeholders, including social services.

• Be able to work alone with young people in placement.

• Write regular reports on activities in the placement. So, the right candidate must have a good

command of spoken and written English.

• Have good administrative and organisational skills

. Carry out regular supervision and have general oversight of staff members in their area.

• Be willing to attend relevant trainings as and when necessary.

EXPERIENCE:

• At least two years’ experience working in the Health and Social Care sector is essential.

QUALIFICATIONS:

• You must already possess or be willing to work towards completing QCF /NVQ Level 3 award in

Health & Social Care (Children) within the set time frame. This is a statutory requirement for all

employees wishing to work in childcare.

REQUIREMENTS:

• Enhanced Clean DBS is a necessity

• Driving license is necessary.

Dove Tree House Deputy Manager

Job Description and Person Specification

Job Title Residential Children’s Home Deputy Manager

Location Canterbury

Service Young UK Today – Dove Tree House

Responsible to Registered Manager, Responsible Individual

Terms and Conditions

Hours

Salary Range (FTE)

Holidays (FTE)

Employment Status

Probationary Period

Notice Period (weeks)

Disclosure

40

£30,450 PA - £36,750 PA

28 Days Including Bank Holidays

Full Time

6 Months

3 Months

This position requires an enhanced DBS check.

Service

Established in May 2021, Young UK Today is the realisation of a vision by a dedicated

team of proven and passionate care and support providers with nearly two decades of

expertise in their chosen field of work. With a remarkable history of empowering the most

vulnerable children and young people, in the area of Supported Accommodation, our

founders and management team have been career long champions of positive change in

the lives of those facing emotional and behavioural difficulties (EBD) and complex needs.

We've always believed that early support can change the course of a young person's life.

Having seen countless journeys through the care system, we recognised a need for a

more nurturing, holistic approach. Our first established home, Dove Tree House was born

from this vision, and we are committed to offering unwavering support to children and

young people aged 8-17, providing them with a stable and loving environment within

which to flourish and grow.

Children and young people placed in residential care are often admitted during their

teenage years, a trend that continues to prevail in the UK. A significant proportion of these

children and young people, aged 11-18, have undergone multiple placements, including

various foster care experiences. It is their complex needs, often rooted in childhood

trauma, in mental health, emotional, and behavioural challenges that necessitate

specialised care and support.

Government statistics underline a persistent issue; a notable percentage of these young

people are placed in care due to experiences of abuse or neglect. The instability in their

living arrangements is highlighted by the fact that a similar percentage have lived in five or

more different placements, exacerbating their vulnerability and complex needs. A rising

trend is the increased focus on their educational requirements. A significant portion of

these children, a figure that is currently under review, have special educational needs,

emphasising a critical area for enhanced support and resources.

At the heart of our vision for Dove Tree House is the unwavering commitment to

empowering both staff and children through trauma-informed approaches. We believe that

understanding and addressing the impacts of trauma is foundational to fostering an

environment of healing, growth, and empowerment. It's not just about care but about

enabling each child and team member to navigate through their journey of recovery and

development with resilience and confidence. The central tenant of our approach is rapport

building, an essential element that enhances the quality of life and echoes the sanctity of

a family home. In such a nurturing environment, every interaction is imbued with respect,

dignity, and understanding, laying the groundwork for the holistic achievement of our

outlined goals.

At Dove Tree House, the safeguarding of children and young people is paramount. It is

embedded in every aspect of the care we deliver to the children and young people that

live with us.

Job Purpose

The Deputy Manager for the children’s home will support the Registered Manager in

leading and managing the children’s home according to the ethos and approach of the

organisation, ensuring that outcomes and high-quality care are delivered according to the

home’s statement of purpose.

General Duties

• Lead shifts and oversee staff management and supervision, care and

placement planning, safeguarding, communications, report writing and

monitoring quality and compliance.

• Ensure the staff team implements the statutory and organisational policies and

procedures and provide feedback to the Registered Manager on the

effectiveness of all policies and procedures.

• Ensure compliance with legal and regulatory requirements, such as the

Children’s Homes (England) Regulations 2015 and Quality Standards for

Children’s Homes, Children Act 1989, Working Together to Safeguard Children

2023, Data Protection Act 2018, and Health and Safety at Work etc. Act 1974.

• Support the staff team to develop constructive working relationships within the

wider community to promote the overall outcomes for looked after children.

• Support the staff team to develop their skills and competency to meet each

child’s needs and provide continuity of positive care.

• Lead in an aspirational way, inspiring both children and the staff.

• Incorporate equality and diversity into the home’s culture.

• Provide every child with individualised positive care and care planning tailored

to their individual needs and requirements, as defined in their relevant plans.

• Maintain professional relationships with stakeholders, as appropriate.

• Support the Registered Manager to run the home and deputise whenever

needed.

• Work flexibly to ensure adequate coverage for the service, including evening

work, weekend work, and bank holidays, inclusive of sleep-ins.

• Act as a positive role model, provide effective supervision and guidance for the

team contributing to their performance and professional development.

• Support the Registered Manager in delivering and maintaining a high-quality

service.

• Support senior care workers (team leaders) to develop the skills, knowledge,

and ability to manage residential care workers effectively.

• Ensure staff are aware of their responsibilities in relation to the Children’s

Homes (England) Regulations 2015 and Quality Standards for Children’s

Homes.

• Work within organisational policy and procedure established in the home.

• Ensure children’s reviews and meetings are held within the required

timeframes.

• Ensure staff work within a non-discriminatory environment

• Assist the Registered Manager in the administration of related financial issues.

• Deputise in the Manager’s absence and cover for senior residential workers

and team leaders where necessary.

• Take part in the recruitment of prospective staff as needed.

• Safeguard and promote the welfare of children.

• Ensure recording is completed to a high standard in all areas.

• Complete QA audits

• Work with multi agency partners and ensure the team work professionally with

all key stakeholders.

• Work with Ofsted and complete duties under the SCCIF

Specific Duties

• Ensure residential workers are meeting the needs of children in accordance

with their care plans.

• Ensure the quality of shift handover meetings, records, and other residential

duties is in line with best-practice standards and the Children’s Homes

(England) Regulations 2015 and Quality Standards for Children’s Homes.

• Ensure the home’s ethos is embedded in the shifts and that children are

involved in the day-to-day running of the service.

• Ensure the teamwork meets the needs of children from diverse backgrounds

under the legislation, policy, and best practice standards.

• Take responsibility for overseeing safeguarding children and supporting the

team to reduce the children’s risks.

• Ensure children access services that meet their education, social, emotional,

mental health, and well-being needs.

• Plan and deliver the service and its programs to meet the needs of children.

• Plan the rota and shift presence to ensure the needs of children are being met.

• Monitor children’s progress

• Guide the team to ensure service delivery.

• Ensure a social inclusion focus is embedded within services.

• Take part in on-call arrangements.

• Supervise and support the development of the staff team in line with their

statutory training requirements and continuous professional development

(CPD).

• Ensure staff are inducted and briefed on working with children care planning

systems and any programmes for positive care.

• Ensure the home follows health, safety and fire precautions and procedures.

• Ensure staff and children adhere to the home’s ICT policies.

• Ensure quality monitoring and health and safety assessments are conducted,

and action plans are implemented.

• Ensure effective risk assessment and personal safety procedures are in place

to protect staff and children under organisational policies and procedures and

keep them under regular review.

• Ensure care planning, key working, safeguarding, incidents, health, education

and activities recording is completed in the required timeframe and to the

required standard.

Person Specification

Qualifications and Education

• Have attained a Level 3 / 4 Diploma in Health and Social Care for Children and

Young People.

• Be willing to attain a qualification of at least or equivalent to Level 5 Diploma in

Health and Social care for Children and Young People.

• Demonstrate commitment to continuing professional development.

• Experience

• A minimum of two years’ experience in a supervisory role within a children’s

residential setting.

• Knowledge and Understanding

• A sound working knowledge of the statutory requirements related to children’s

residential care. This includes the Children’s Homes (England) Regulations 2015

and Quality Standards for Children’s Homes, SCCIF, Children Act 1989, Working

Together to Safeguard Children 2023, Data Protection Act 2018, and Health and

Safety at Work etc. Act 1974, and related policies and procedures for the day-to-

day running of a residential children’s home.

• Understanding children’s rights, child protection, safeguarding children, the impact

of abuse and neglect, equality and diversity, care and placement planning, risk

assessment, and review processes.

• Understanding children’s education, health, social, emotional and psychological

needs of looked after children and ensuring these needs are met.

• Robust understanding of safeguarding children and young people including from

exploitation.

• Ensure they will deputise for the Registered manager, when required.

• Skill and Abilities

• Supporting the Registered Manager for the training and development of staff team

members, regular reflective supervision, and rostering to ensure continuity of

positive care for each child.

• Coping with stress and complex dynamics and demonstrating emotional resilience.

• Handling a wide range of administrative tasks related to the day-to-day running of

a children’s home.

• Prioritising and organising workload to maintain and promote quality.

• Sustaining and working through placement issues to prevent placement

breakdowns.

• Monitoring the service for quality of care and in line with the requirements of

Ofsted inspection.

• Developing constructive working relationships with the wider community and multi-

agency teams.

• Ability to motivate, direct, and delegate in a residential setting.

• Organisational skills.

• Skills in financial management.

• Equality and Diversity

• Promoting equality and valuing diversity through legislation, policies, procedures,

and relevant standards.

• Identify patterns of discrimination and take actions to overcome this and enable

others to promote quality and diversity and a non-discriminatory culture that

supports people in exercising their rights.

Communication

This position requires a clear and positive communication style. The Deputy Manager is

required to communicate in a way that is understood by those being communicated with.

Dove Tree House Residential Support Worker

Job Description and Person Specification

Job Title Residential Support Worker

Location Canterbury

Service Young UK Today – Dove Tree House

Responsible to

Team Leaders, Deputy Manager, Registered

Manager and Responsible Individual

Terms and Conditions

Hours 45

Salary Range (FTE) £12.50

Holidays (FTE) 28 Days including Bank Holidays

Employment Status Full Time

Probationary Period 6 Months

Notice Period 3 Months

Disclosure This position requires an enhanced DBS check.

Service Description

Established in May 2021, Young UK Today is the realisation of a vision by a dedicated team

of proven and passionate care and support providers with nearly two decades of expertise

in their chosen field of work. With a remarkable history of empowering the most vulnerable

children and young people, in the area of Supported Accommodation, our founders and

2

management team have been career long champions of positive change in the lives of

those facing emotional and behavioural difficulties (EBD) and complex needs.

We've always believed that early support can change the course of a young person's life.

Having seen countless journeys through the care system, we recognised a need for a

more nurturing, holistic approach. Our first established home, Dove Tree House was born

from this vision, and we are committed to offering unwavering support to children and

young people aged 8-17, providing them with a stable and loving environment within

which to flourish and grow.

Children and young people placed in residential care are often admitted during their

teenage years, a trend that continues to prevail in the UK. A significant proportion of these

children and young people have undergone multiple placements, including various foster

care experiences. It is their complex needs, often rooted in childhood trauma, in mental

health, emotional, and behavioural challenges that necessitate specialised care and

support.

Government statistics underline a persistent issue; a notable percentage of these young

people are placed in care due to experiences of abuse or neglect. The instability in their

living arrangements is highlighted by the fact that a similar percentage have lived in five or

more different placements, exacerbating their vulnerability and complex needs. A rising

trend is the increased focus on their educational requirements. A significant portion of

these children, a figure that is currently under review, have special educational needs,

emphasising a critical area for enhanced support and resources.

At the heart of our vision for Dove Tree House is the unwavering commitment to

empowering both staff and children through trauma-informed approaches. We believe that

understanding and addressing the impacts of trauma is foundational to fostering an

environment of healing, growth, and empowerment. It's not just about care but about

enabling each child and team member to navigate through their journey of recovery and

development with resilience and confidence. The central tenant of our approach is rapport

building, an essential element that enhances the quality of life and echoes the sanctity of

a family home. In such a nurturing environment, every interaction is imbued with respect,

dignity, and understanding, laying the groundwork for the holistic achievement of our

outlined goals.

At Dove Tree House, the safeguarding of children and young people is paramount. It is

embedded in every aspect of the care we deliver to the children and young people that

live with us.

Job Purpose

Residential Support Worker for Dove Tree House

• Be an appropriate role model to children in the home and help meet their practical

needs by providing support, advice, and assistance. To support children and you

3

young people address their problems, concerns, and previous trauma and work

with them to achieve health, well-being, and education outcomes, enabling them to

reach their full potential. To support children to prepare for future independence

and self-sufficiency.

General Duties

• Work with children and young people in the home, supporting them with their

individual needs as outlined in their placement plan.

• Ensure children are treated with dignity and respect.

• Help children participate in the routines of the home and encourage them to take

part in the activities and support on offer.

• Promote education and support children to attend education and help them with

their homework and attend meetings where necessary. Where children are out of

education, support them with educational activities and work toward education

outcomes.

• Promote well-being in the home by ensuring the environment is free from bullying,

prejudice and a fair place to live.

• Help children deal with conflict and trauma by supporting any therapeutic plans

that are in place for them.

• Work co-operatively and pro-actively as part of a team supporting colleagues and

the Registered manager.

Specific Duties

• Provide advice and support to children in the home in line with their placement

plans, organisational policies, and the good practice requirements of the home.

• Act as a key worker to children offering support to their individual needs and

advocating for them at reviews and care planning meetings.

• Be a point of contact for children with their social workers, education and health

staff, and family.

• Work with multi agency teams to support and care for children and young people.

• Ensure children in the home are safe and protected from harm.

• Establish a nurturing relationship with children to help them deal with their past

and present difficulties.

• Help children build positive relationships by ensuring the home environment is free

from bullying and prejudice and a safe and fair place to live.

• Help children resolve conflicts and manage their behaviour safely and acceptably,

and that unacceptable behaviour is challenged and addressed.

4

• Support children to participate in their local community, participating in activities

and helping them make and achieve plans for their future.

• Help children provide feedback to the home and ensure their voice is heard in their

care and support.

• Put any therapeutic or other plans into action to support the child alongside their

placement plan.

• Support children to reduce any behaviours which put them at risk of harm, such as

missing from care or criminal exploitation.

• Ensure the home’s records are completed to a high standard before the end of

each shift and provide written reports for care managers, looked after reviews and

care planning meetings.

• Take part in the home’s routines such as cooking, cleaning, maintaining the

environment, and supporting children to do the same.

• Attend shifts as required by the staff rota and take part in the on-call rota and the

sleep-in rota.

• Undertake training as the organisation requires and take responsibility for

continuing professional development.

• Attend and contribute to regular supervision meetings and complete actions from

the annual appraisal.

• Work and contribute pro-actively to the team and report any concerns about

unacceptable staff conduct or standards to your line manager.

• Adhere to all health and safety and workplace policies.

Person Specification

Qualifications and Education

• Diploma Level 3 in Residential Childcare or be willing to work towards it.

Experience

• Working with trauma experienced children

• Ability to work within a multi-disciplinary team

• Effective record-keeping skills and maintaining the confidentiality

Knowledge and Understanding

• The Children’s Homes (England) Regulations 2015 and Quality Standards for

Children’s Homes, Children Act 1989, Working Together to Safeguard Children

2023, Data Protection Act 2018, and Health and Safety at Work etc. Act 1974.

5

Skill and Abilities

• Able to drive company vehicles

• Able to deal with challenging behaviour

• Able to support children with complex needs

• Able to be assertive and confident with children

• Effective oral and written communication skills

• Awareness of confidentiality and data protection

• Awareness of child protection and safeguarding

• Awareness of substance misuse and child exploitation

• Ability to work in a team

Equality and Diversity

• Promote equality and diversity by interpreting equality, diversity, and rights

according to legislation and policies.

• Develop a culture of non-discrimination that supports individuals’ rights and

eliminates patterns of discrimination.

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Job Title Service Manager

Location Across Young London Today services (Supported Accommodation and 18+ Semi-Independent Homes)

Service / Department Young London Today Supported Accommodation Service

Responsible to Registered Service Manager

Liaison With Deputy Managers, Team Leaders, Support Workers, HR Team, Senior Managers, Nominated Individual, Commissioners, External Professionals

Terms and Conditions

Hours 40 hours per week (with flexibility for evenings, weekends, or emergencies)

Salary Range (FTE) As per contract

Holidays (FTE) 28 days including Bank Holidays

Employment Status Full Time

Probationary Period 6 Months

Notice Period (weeks)

Disclosure

3 Months

Enhanced DBS required

Our Mission

“To capture the hearts and minds of our Service Users through targeted, high-quality services, delivered

by inspirational role models.”

We believe every young person has the potential to succeed when provided with safe accommodation,

trusted support, and meaningful opportunities. Our mission is to support young people to thrive in our

services and transition into adulthood with resilience, skills, and confidence.

Principles of Supported Accomodation

1. Young people feel safe and secure where they live and in their wider environment.

2. Their voice is respected, heard, and advocated for.

3. They are supported by adults who understand them, are skilled, and work together effectively.

4. They have their own space that is comfortable, stable, and well maintained.

5. They receive high-quality, tailored support that sustains their health and wellbeing.

6. They experience strong, trusting, and meaningful relationships within their support system.

7. They are supported to learn and apply skills for independent adult living

8. They feel positive about their future and opportunities.

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Service Description

Young London Today delivers Ofsted-registered Supported Accommodation services for care-

experienced young people aged 16–18, regulated under the Supported Accommodation (England)

Regulations 2023. Alongside this, we operate 18+ Semi-Independent services, providing tailored support

for young adults transitioning into independence.

Our services are rooted in participation, equality, and relational practice, ensuring that young people feel

safe, respected, and empowered.

Job Purpose

The Service Manager is responsible for the day-to-day management and operational oversight of

designated homes across both Supported Accommodation and Semi-Independent services.

They are accountable for:

• Leading and supervising Deputy Managers and Team Leaders.

• Supporting the RSM in meeting all regulatory, safeguarding, and quality requirements.

• Ensuring every home delivers safe, structured, and high-quality support to young people.

• Embedding the organisation’s ethos, ensuring young people’s voices shape and mould the support

they receive.

• Acting as inductors for new staff and playing a key role in performance management.

• Advocating for young people at all times, ensuring their needs, wishes, and aspirations are central

in all decisions.

• Promoting wellbeing, aspiration, and positive outcomes, so that young people leave YLT more

resilient, independent, and hopeful about their futures.

General Duties

• Manage and oversee daily operations across designated homes.

• Line-manage Deputy Managers and Team Leaders, ensuring effective leadership of frontline

staff.

• Deliver monthly supervision and annual appraisals in line with YLT policy.

• Form part of the Out of Hours duty team, ensuring responsive management support.

• Ensure services are delivered in line with the Statement of Purpose for each home.

• Ensure compliance with key legislation, including:

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1. Supported Accommodation (England) Regulations 2023

2. Children Act 1989 & 2004

3. Working Together to Safeguard Children 2023

4. Data Protection Act 2018 & GDPR

5. Equality Act 2010

6. Health & Safety at Work Act 1974

• Contribute to the regular review of policies and procedures, including the Local Area Risk

Assessment (LARA).

• Ensure homes remain compliant with Ofsted SCCIF standards and are inspection-ready at all

times.

• Monitor staffing rotas to ensure safe, cost-effective coverage.

• Build positive relationships with external professionals, commissioners, and communities.

• Work collaboratively with the RSM and HR team to deliver recruitment, induction, training, and

performance management.

• Immediately escalate safeguarding, serious incidents, or regulatory issues to the RSM/NI.

Specific Duties

Safeguarding & Protection

• Act as Deputy DSL, escalating concerns promptly to the RSM/NI.

• Ensure Integrated Risk Assessments are in place and updated monthly, or more frequently as

needed.

• Ensure safeguarding concerns, incidents, and allegations are recorded and escalated in line

with procedures.

• Support young people at risk of going missing, ensuring episodes are recorded, monitored,

and debriefs are completed.

• Maintain safeguarding, missing, and complaints logs, escalating themes to the RSM.

• Ensure young people are supported to access independent advocacy.

• Support delivery and monitoring of safeguarding training compliance.

Support Planning & Outcomes

• Ensure Support Plans are reviewed monthly (or more frequently as required), outcome-focused,

and co-produced with young people.

• Facilitate monthly case management meetings, ensuring progress is tracked and recorded.

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• Oversee keyworker allocations and ensure consistent, trusted adult support for each young

person.

• Ensure young people have access to a range of structured activities that build resilience,

confidence, and independence.

• Work with external agencies and community partners to broaden opportunities and support safe

engagement.

• Champion education, training, and employment (ETE) by supporting attendance, celebrating

achievements, and embedding ETE in all planning.

• Promote resilience, wellbeing, and independence skills so young people leave services better

prepared for adulthood.

• Ensure smooth transitions into and out of the service, including admissions, planned moves, and

move-on support.

• Advocate on behalf of young people in all forums, ensuring their aspirations are central to all

decisions\

Accommodation & Environment

• Ensure all homes are safe, well maintained, and compliant with H&S and fire safety regulations.

• Complete regular checks on maintenance, repairs, and environmental standards.

• Work with H&S colleagues and contractors to resolve issues swiftly.

• Ensure accommodation is furnished and personalised to support a welcoming environment.

• Complete monthly Health & Safety compliance reviews and feed into the organisational H&S

reporting cycle.

Staff Development & Management

• Provide induction to new staff and ensure they are equipped to deliver high-quality support.

• Provide monthly supervision and annual appraisals to Deputy Managers, Team Leaders, and

designated staff.

• Support safer recruitment processes and probation reviews.

• Attend interview panels as required and ensure safer recruitment practices are followed.

• Actively contribute to staff performance management, addressing capability, conduct, or

development needs.

• Work in partnership with the RSM and HR team to monitor staffing structures and maintain

compliance with policy and law.

• Ensure 100% staff compliance with mandatory training and CPD requirements.

• Deliver or co-deliver briefings, training, and induction sessions as required.

• Promote staff wellbeing and retention, encouraging reflective practice and professional growth.

• Mentor Deputies and Team Leaders to strengthen succession planning.

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Quality Assurance & Compliance

• Support the RSM in inspection readiness by conducting internal audits and spot checks.

• Contribute to Regulation 32 reviews by supplying accurate data, records, and analysis.

• Ensure trackers (Annex A, safeguarding, complaints, incidents) are kept up to date.

• Monitor KPIs for homes and address performance issues in partnership with the RSM.

• Ensure all homes consistently deliver against the Supported Accommodation Quality Standards.

• Contribute to policy reviews and ensure policies are implemented effectively across services.

• Ensure accurate and timely records are kept on digital systems (e.g. Nourish), in line with GDPR

and data protection requirements.

Stakeholder & Community Engagement

• Liaise with social workers, PAs, commissioners, and other professionals to promote young people’s

outcomes.

• Represent YLT at reviews, panels, or meetings as delegated by the RSM.

• Support commissioner reviews, monitoring visits, and audits with accurate data and professional

presentation.

• Develop constructive relationships with local agencies (schools, colleges, health, police, youth

offending, CAMHS) to strengthen young people’s opportunities and contextual safeguarding.

• Promote positive community links to support inclusion and resilience.

Finance & Resource Management

• Monitor petty cash, food, and activity budgets in line with policy.

• Oversee and support young people’s Housing Benefit and Universal Credit applications, ensuring

accuracy and timely submission.

• Support financial accountability by monitoring rent and service charge processes.

• Ensure efficient use of resources, escalating variances or concerns to the RSM.

Crisis Leadership

• Manage the duty phone on a rota basis and respond to emergencies.

• Lead effectively during crises, safeguarding young people and supporting staff.

• Cover shifts where necessary to ensure safe staffing.

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Person Specification for the post of: Service Manager

Essential Desirable

Experience and

qualities

Education/training/ qualifications/regis- tration

Specialist Knowledge

Working arrangements and physical/emotional requirements

• Minimum 2 years’ management/supervisory experience in supported

accommodation or related services.

• Level 3 in Health & Social Care (or equivalent) and commitment to

complete Level 5 Leadership & Management.

• Strong knowledge of Supported Accommodation (England)

Regulations 2023 and Working Together 2023.

• Experience of Integrated Risk Assessments, support planning, and

staff supervision.

• Skilled in staff induction, supervision, rota planning, and performance

management.

• Strong safeguarding knowledge, including missing from home

protocols.

• Experience of working with external agencies to promote education,

training, and employment.

• Excellent written, IT, and organisational skills.

• Flexible and resilient, able to work evenings, weekends, and

emergencies.

• Experience of inspection readiness and Ofsted/SCCIF frameworks.

• Experience managing multiple homes.

• Advanced IT/QA system skills.

• Experience supporting high-risk or complex young people.

Signatures

Employee Name

Employee Signature Date :

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Manager Signature Date :

Company Number: 13327970 Registered Office: Unit B4, Sutherland House, 43 Sutherland Road, London E17 6BU Company Number: 13327970 Children’s Home: 193 Stafford Road, Wallington, SM6 9BU Tel: 0203 620 9663 www.liliandavisgroup.co.uk Email: enquiries@liliandavisgroup.co.uk

CB/HRrefLH/20022024

JOB DESCRIPTION

JOB DESCRIPTION: Deputy Manager

RESPONSIBLE TO: Registered Manager

LOCATION: London and the Southeast and any area as required

PURPOSE OF POST:

Lilian Davis Group Care Services is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category – Childrens Residential Home

Job Description (Roles and Responsibilities) LDGCS is seeking a highly motivated and enthusiastic individual for the position of Deputy Manager.

Main purpose of the role:

The Role

This will be a fantastic opportunity for anyone looking to take the next step in their career in LDG or for someone with a management background who is looking to gain further experience in residential care

You will be supporting the overseeing of the semi-independent service, residential home, as well as outreach community care, you will be responsible for the safeguarding of youngsters within the service whilst adhering to current policies and procedures.

To fulfil this role, you must have a good understanding of working with vulnerable people. Some experience of working with people with trauma would be beneficial and experience in leading a team is essential.

The successful candidate will have an NVQ level 3 in health and social care or equivalent qualification or in the process of gaining an accreditation. Key responsibilities will include assisting the manager in the development of the service and overseeing the day to day running of the homes in their absence, supporting staff to develop their skills and knowledge in health and social care and assisting the manager in reviewing systems and processes to ensure compliance.

Experience of working with Outlook and the Microsoft Office software is essential for the administrative aspect of this role.

You will also be required to complete an enhanced DBS check.

Company Number: 13327970 Registered Office: Unit B4, Sutherland House, 43 Sutherland Road, London E17 6BU Company Number: 13327970 Children’s Home: 193 Stafford Road, Wallington, SM6 9BU Tel: 0203 620 9663 www.liliandavisgroup.co.uk Email: enquiries@liliandavisgroup.co.uk

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Main Duties and Responsibilities:

 Ensure that the staff team provide care and support to the residents that meet current best practice

 Manage and monitor residents access to support networks and resources, and the completion of reports to the Local Authority

 Promote equality as an integral part of the role, treating everyone with fairness and dignity.

 Provide support in recruitment of staff as necessary

 Ensure that staff rotas are managed effectively.

 Comply with LDG policies and procedures i.e., safeguarding, health and safety policies

 Adhere to the standards set out in the Care Standards framework.

 Undertake delegated areas of responsibility for the day-to-day management of the

residential home in accordance with all relevant legislation, policies and procedures.

 Work collaboratively with the Operations Director/Responsible Individual, Manager and

Senior Team.

 Ensure that residents are regularly consulted and that the care and support provided meets

their needs.

 Manage the shift when on duty and to ensure all staff are effectively deployed within the

business.

 Provide regular supervision, evidencing competency and support to a number of Support

and Engagement Officers to ensure these staff receive an effective annual appraisal

 Ensure all staff receive mandatory and other appropriate training that reflects the needs

identified in the personal development plan in the appraisal.

 Assist the Operations Director/Responsible Individual and Registered Manager to use all

resources effectively – including effective management of the budget.

 Authorise and sign off timesheets and agency invoicing for the finance team, if required.

 Carry out investigation duties and guide, advise and support team members through the

various processes: capability, disciplinary and sickness.

 Support new team members through the induction process.

 Implement quality systems based on continual improvement in consultation with staff and

residents.

 Act as the lead for specific areas across LDG as agreed with the Managers and Operations

Director/Responsible Individual

 Provide cover for Assistant Unit Managers in the homes when required

 Participate in regular audits of the LDG homes as agreed with the Operation’s Director and

Managers

 Take part in any other activities, duties or projects as agreed to support the business

Company Number: 13327970 Registered Office: Unit B4, Sutherland House, 43 Sutherland Road, London E17 6BU Company Number: 13327970 Children’s Home: 193 Stafford Road, Wallington, SM6 9BU Tel: 0203 620 9663 www.liliandavisgroup.co.uk Email: enquiries@liliandavisgroup.co.uk

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The Candidate

This will be a challenging yet rewarding role where you will need to work under pressure and develop great relationships.

Key behaviours required for the job:

 Managing a Quality Service: Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.

 Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.

 Seeing the Big Picture: Understand how your role fits with and supports organisational objectives. Recognise the wider LDG Services priorities and ensure work is in the business interest.

 Communicating and Influencing: Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.

 Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

 Developing self and others: Focus on continuous learning and development for self, others and the organisation as a whole.

Essential qualifications, skills and experience Essential:

 GCSE Grade in English, Math’s and ICT or equivalent

 Care Certificate, NVQ 3 in Social Care or equivalent

 Willingness to undertake NVQ Level 5 qualification

Experience

 Substantial experience working with vulnerable people in a similar environment

 Experience of leading and managing a team

 Experience of working in a demanding role requiring an ability to problem solve

 Experience of working in challenging situations

 Experience of putting legislation/policies into practice

 Basic finance and budgetary skills

 Experience of working with people with trauma and or those undertaking a rehabilitation

programmes

 At least 3 years’ supervisory experience in care, preferable working with young people

 Experience working in a multi-disciplinary team

Knowledge and understanding

 Sound knowledge of safeguarding young people processes (policies & procedures)

 Sound knowledge of working within regulations i.e., CQC or Ofsted

 Knowledge of the legislative framework for Health & Social Care including the Deprivation of

Liberty safeguards (DOLS)

Company Number: 13327970 Registered Office: Unit B4, Sutherland House, 43 Sutherland Road, London E17 6BU Company Number: 13327970 Children’s Home: 193 Stafford Road, Wallington, SM6 9BU Tel: 0203 620 9663 www.liliandavisgroup.co.uk Email: enquiries@liliandavisgroup.co.uk

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 Knowledge of Health & Safety in a residential accommodation

Skills and abilities

 Ability to use IT packages (word, excel)

 Ability to follow performance management processes

 Ability to work with people who can be challenging

 Ability to communicate effectively with a wide range of people, verbally and in writing

 Good Report writing skills

Work-related personal qualities

 Ability to prioritise and manage a complex workload

 A friendly and approachable manner with customers

 Commitment to quality improvement and person-centered care

Other work-related requirements

Able to work flexibly including weekends and Bank Holidays

Ability to travel to areas where LDG accommodation is located

Enhanced DBS check