Service Manager – Supported Accommodation (16+)

📍 Location: Across multiple supported and semi-independent homes (Croydon)
💷 Salary: £35,000 – £40,000 per annum
🕒 Hours: 40 hours per week (flexibility required for evenings, weekends, and emergencies)

About the Role

We are seeking an experienced Service Manager to oversee supported accommodation and semi-independent homes for young people aged 16 and above. This is a rewarding leadership position for someone passionate about empowering care-experienced young people to build independence, resilience, and brighter futures.

The successful candidate will manage daily operations across designated homes, ensuring that all services are safe, compliant, and person-centred. You’ll lead and develop staff teams, uphold safeguarding standards, and ensure young people’s voices remain central in shaping their support.

Key Responsibilities

• Oversee the day-to-day running of supported accommodation and semi-independent homes.

• Line-manage Deputy Managers and Team Leaders, providing supervision, appraisals, and development.

• Ensure compliance with all relevant legislation and safeguarding frameworks.

• Maintain Ofsted inspection readiness and high-quality standards across services.

• Support young people through effective support planning and keyworking.

• Foster relationships with external professionals, commissioners, and community partners.

• Promote education, training, and employment pathways for young people.

• Lead during crises, ensuring safety and effective response at all times.

• Monitor budgets, resources, and performance indicators to maintain service excellence.

Requirements

• Minimum 2 years’ management or supervisory experience in supported accommodation or similar settings.

• Level 3 Health & Social Care (or equivalent) and commitment to achieve Level 5 Leadership & Management.

• Strong understanding of Supported Accommodation Regulations (England) 2023 and Working Together 2023.

• Experience in safeguarding, staff supervision, risk assessments, and support planning.

• Excellent communication, IT, and organisational skills.

• Flexibility to work evenings, weekends, and handle emergencies as required.

Desirable:

• Experience managing multiple homes or services.

• Familiarity with Ofsted inspection frameworks.

• Experience supporting high-risk or complex young people.

Why Join Us?

You’ll play a key role in shaping high-quality services that make a real difference to young people’s lives. We offer a collaborative, values-led environment that encourages professional growth, reflective practice, and strong leadership development.