Company Number: 13327970 Registered Office: Unit B4, Sutherland House, 43 Sutherland Road, London E17 6BU Company Number: 13327970 Children’s Home: 193 Stafford Road, Wallington, SM6 9BU Tel: 0203 620 9663 www.liliandavisgroup.co.uk Email: enquiries@liliandavisgroup.co.uk
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JOB DESCRIPTION
JOB DESCRIPTION: Deputy Manager
RESPONSIBLE TO: Registered Manager
LOCATION: London and the Southeast and any area as required
PURPOSE OF POST:
Lilian Davis Group Care Services is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.
Job Category – Childrens Residential Home
Job Description (Roles and Responsibilities) LDGCS is seeking a highly motivated and enthusiastic individual for the position of Deputy Manager.
Main purpose of the role:
The Role
This will be a fantastic opportunity for anyone looking to take the next step in their career in LDG or for someone with a management background who is looking to gain further experience in residential care
You will be supporting the overseeing of the semi-independent service, residential home, as well as outreach community care, you will be responsible for the safeguarding of youngsters within the service whilst adhering to current policies and procedures.
To fulfil this role, you must have a good understanding of working with vulnerable people. Some experience of working with people with trauma would be beneficial and experience in leading a team is essential.
The successful candidate will have an NVQ level 3 in health and social care or equivalent qualification or in the process of gaining an accreditation. Key responsibilities will include assisting the manager in the development of the service and overseeing the day to day running of the homes in their absence, supporting staff to develop their skills and knowledge in health and social care and assisting the manager in reviewing systems and processes to ensure compliance.
Experience of working with Outlook and the Microsoft Office software is essential for the administrative aspect of this role.
You will also be required to complete an enhanced DBS check.
Company Number: 13327970 Registered Office: Unit B4, Sutherland House, 43 Sutherland Road, London E17 6BU Company Number: 13327970 Children’s Home: 193 Stafford Road, Wallington, SM6 9BU Tel: 0203 620 9663 www.liliandavisgroup.co.uk Email: enquiries@liliandavisgroup.co.uk
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Main Duties and Responsibilities:
Ensure that the staff team provide care and support to the residents that meet current best practice
Manage and monitor residents access to support networks and resources, and the completion of reports to the Local Authority
Promote equality as an integral part of the role, treating everyone with fairness and dignity.
Provide support in recruitment of staff as necessary
Ensure that staff rotas are managed effectively.
Comply with LDG policies and procedures i.e., safeguarding, health and safety policies
Adhere to the standards set out in the Care Standards framework.
Undertake delegated areas of responsibility for the day-to-day management of the
residential home in accordance with all relevant legislation, policies and procedures.
Work collaboratively with the Operations Director/Responsible Individual, Manager and
Senior Team.
Ensure that residents are regularly consulted and that the care and support provided meets
their needs.
Manage the shift when on duty and to ensure all staff are effectively deployed within the
business.
Provide regular supervision, evidencing competency and support to a number of Support
and Engagement Officers to ensure these staff receive an effective annual appraisal
Ensure all staff receive mandatory and other appropriate training that reflects the needs
identified in the personal development plan in the appraisal.
Assist the Operations Director/Responsible Individual and Registered Manager to use all
resources effectively – including effective management of the budget.
Authorise and sign off timesheets and agency invoicing for the finance team, if required.
Carry out investigation duties and guide, advise and support team members through the
various processes: capability, disciplinary and sickness.
Support new team members through the induction process.
Implement quality systems based on continual improvement in consultation with staff and
residents.
Act as the lead for specific areas across LDG as agreed with the Managers and Operations
Director/Responsible Individual
Provide cover for Assistant Unit Managers in the homes when required
Participate in regular audits of the LDG homes as agreed with the Operation’s Director and
Managers
Take part in any other activities, duties or projects as agreed to support the business
Company Number: 13327970 Registered Office: Unit B4, Sutherland House, 43 Sutherland Road, London E17 6BU Company Number: 13327970 Children’s Home: 193 Stafford Road, Wallington, SM6 9BU Tel: 0203 620 9663 www.liliandavisgroup.co.uk Email: enquiries@liliandavisgroup.co.uk
CB/HRrefLH/20022024
The Candidate
This will be a challenging yet rewarding role where you will need to work under pressure and develop great relationships.
Key behaviours required for the job:
Managing a Quality Service: Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
Delivering at Pace: Take responsibility for delivering timely and quality results with focus and drive.
Seeing the Big Picture: Understand how your role fits with and supports organisational objectives. Recognise the wider LDG Services priorities and ensure work is in the business interest.
Communicating and Influencing: Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
Developing self and others: Focus on continuous learning and development for self, others and the organisation as a whole.
Essential qualifications, skills and experience Essential:
GCSE Grade in English, Math’s and ICT or equivalent
Care Certificate, NVQ 3 in Social Care or equivalent
Willingness to undertake NVQ Level 5 qualification
Experience
Substantial experience working with vulnerable people in a similar environment
Experience of leading and managing a team
Experience of working in a demanding role requiring an ability to problem solve
Experience of working in challenging situations
Experience of putting legislation/policies into practice
Basic finance and budgetary skills
Experience of working with people with trauma and or those undertaking a rehabilitation
programmes
At least 3 years’ supervisory experience in care, preferable working with young people
Experience working in a multi-disciplinary team
Knowledge and understanding
Sound knowledge of safeguarding young people processes (policies & procedures)
Sound knowledge of working within regulations i.e., CQC or Ofsted
Knowledge of the legislative framework for Health & Social Care including the Deprivation of
Liberty safeguards (DOLS)
Company Number: 13327970 Registered Office: Unit B4, Sutherland House, 43 Sutherland Road, London E17 6BU Company Number: 13327970 Children’s Home: 193 Stafford Road, Wallington, SM6 9BU Tel: 0203 620 9663 www.liliandavisgroup.co.uk Email: enquiries@liliandavisgroup.co.uk
CB/HRrefLH/20022024
Knowledge of Health & Safety in a residential accommodation
Skills and abilities
Ability to use IT packages (word, excel)
Ability to follow performance management processes
Ability to work with people who can be challenging
Ability to communicate effectively with a wide range of people, verbally and in writing
Good Report writing skills
Work-related personal qualities
Ability to prioritise and manage a complex workload
A friendly and approachable manner with customers
Commitment to quality improvement and person-centered care
Other work-related requirements
Able to work flexibly including weekends and Bank Holidays
Ability to travel to areas where LDG accommodation is located
Enhanced DBS check